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Wearable Student Feedback Systems Map

Format: Maps & Exhibits, RSD11, Topic: Learning & Education

Sarah Britten-Jones, Amber Jones, Daisy Stevens and Amelia Wylam

Since the university sector in the UK has expanded over the last 30 years, concerns relating to a loss of quality and the growing consumerism of higher education have led to an increase in student feedback processes (Harvey, 2011). It is now expected that universities will ask students for their expressed opinions, especially in relation to the student experience.

Recent empirical insights from Oxford Brookes University (OBU) student representatives and Brookes Union highlight a need to show students how representation and feedback systems work and how decisions are made in response. An initial audit of student feedback mechanisms revealed an absence of a systems map of feedback processes, making it difficult for our transient student population to gain a holistic understanding of the whole system and their ability to influence it.

Student feedback impacts university decision-making, but students mostly respond to our systems rather than help generate them. Heimans & Timms (2018) observed a power shift in our institutions, reminding us that young people today expect to shape and actively participate in their world. More partnership working with students is therefore needed to co-design their interactions with universities (Jisc, 2021).

Works Cited

Frayling, C. (1993/4). Research in Art and Design. Royal College of Art Reserach Papers (p. 4). London: Royal College of Art.

Harvey, L. (2011). The nexus of feedback and improvement. In C. Sid Nair, & P. Mertova, Student feedback: The cornerstone to an effective quality assurance system in higher education (p. 4). Cambridge: Chandos Publishing.

Heimans, J., & Timms, H. (2018). New Power. New York: Doubleday.
Jisc. (2021). Student digital experience insights survey 2020/21: Findings from UK higher education (pulse 1: October-December 2020). London: Jisc.


Pre-proceedings drafts are available for review. The corresponding paper number is at the end of the title.




Citation Data

Author(s): Sarah Britten-Jones, Amber Jones, Daisy Stevens and Amelia Wylam
Year: 2022
Title: Wearable Student Feedback Systems Map
Published in: Proceedings of Relating Systems Thinking and Design
Volume: RSD11
Article No.: 216
Host: University of Brighton
Location: Brighton, UK
Symposium Dates: October 3–16, 2022
First published: 1 September 2022
Last update: 30 April 2023
Publisher Identification: ISSN 2371-8404