Understanding the complexities to cultivate holistic employee well-being in organizations

Akash Mohan
Bhaskarjyoti Das

Tata Research Development Design Center | Tata Consultancy Services Ltd. India


In this paper, we intend to understand the complexities in design for well-being during a crisis in an organizational context. We look to understand the various perspectives of well-being holistically and explore the tools and processes required for the same from a systemic design perspective. We believe that this understanding can help us build robust product-service systems for employee well-being as well as take care of the different concerns of sustainability and resilience in the organization. Thus, facilitating design thinkers and designers to approach cultivating holistic employee well-being in their organizations.

The organizations of today function in complex scenarios of organizational plurality that involves diverse cultures, socio-political problems, as well as health and environmental concerns. The internal organizational product-service-systems not only intends to effectively empower and engage its employees but cater to their overall well-being to help them to perform better. However, these product-service-systems also desire sustainability and resilience to be viable for longer periods of time and adapt to disrupting scenarios like the current Covid-19 pandemic. Being well is a positive state and is desired by human beings both as individuals and as a group. However, during times of crisis, like the current Covid-19 pandemic, existing structures, both social and organizational, are shaken and their resilience is tested. With remote working seen as the future of workplaces, the aspects of holistic employee well-being have extended outward of the organizational boundaries. Before we start designing product-service-systems for enabling well-being at organizations, we first need to understand the change in aspects of employee well-being, and secondly, how best can it be inquired and analyzed to facilitate designers and design thinkers to approach design of products- service-systems.

Posted October 2020 content is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested Citation Format (APA)

Author(s) (20XX). Article title. Proceedings of Relating Systems Thinking and Design (RSDX) Symposium.