Uber Public Value: The Role of Systemic Design in Highly Politicized Economic and Societal Issues


Facilitators: Jerry Koh and Claire Buré, MaRS Solutions Lab

In this workshop, we will explore the role of systemic design in reshaping conversations around highly politicized economic and societal issues arising from disruptive new technologies and business models, and to reshape them into more desirable states. Participants will learn from each other and apply ideas to designing their own new initiatives based on each of the 3 case studies we present:

Airbnb and beyond: The impact of home-sharing platforms is felt in many places across the world and its growth is rapid. Concerns about neighbourhood effects, consumer safety, housing affordability, and tax compliance are among the key challenges for cities that are expected to respond in a timely manner and in a way that benefits the interests of their citizens.

Electricity utility business and emerging consumer energy solutions: Electricity utilities are faced with a major challenge: either integrate energy resources and innovative energy technologies into their existing business models and continue to deliver customer value in a changing energy landscape – or risk becoming obsolete.

Hospital procurement of innovative technology while maintaining patient safety: Emergency wait times in hospitals are long, and have led to recent deaths. Ontario hospitals have procurement policies that tend to hinder the use of innovative technologies. How can Ontario hospitals use procurement to solve the issue of emergency room wait times in a way that leverages innovative technologies that keep patients safe and budgets low?

We will share the experiences of these 3 cases as fodder to launch into design and discussion of how to use systemic design to drive such challenges. We will introduce discussions on additional subject areas where disruptive change is occurring to allow participants to think critically about the core paradox questions to tackle and key approaches to take.


RSD proceedings are licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested Citation Format

Author(s) (20XX). Article title. In Proceedings of Relating Systems Thinking and Design (RSDX) 20XX Symposium. City, Country, Month X-X, 20XX.

Creative Commons Licence

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