Aniek Toet,1,2 Jasper van Kuijk,1 and Sicco Santema1
Delft University of Technology, Faculty of Industrial Design Engineering (1) | Royal Schiphol Group, Innovation Hub (2)
Developments in sustainability and digitisation outline a future of mobility, with multimodal transport becoming the new normal. Travel modalities will no longer be the focal point of mobility, but passenger experiences and the services that provide these will. In a mobility landscape, the passenger experience is key, and multi-leg trips are the norm. Multimodal Transport Hubs are essential players as they can facilitate high-quality intermodal transfers for passengers. However, this advanced application of Multimodal Transport Hubs does not yet exist in practice.
By employing a scoping review, this research approaches the transformation from an airport hub into a Multimodal Transport Hub, as airport hubs physically unite several transport infrastructures but only offer transfers with high-quality services within air traffic and not to, from and between other modalities.
Because airport hubs have features such as a complex stakeholder landscape, long development times, reliance on independent transport operators and uncertainty about the added value of integrating new travel modalities, modality innovation at airport hubs can be perceived as a systemic design challenge. This research identified a lack of theoretical knowledge regarding harnessing and integrating alternative modalities at airport hubs to transform them into fully integrated Multimodal Transport Hubs.
Keywords: mobility, transport, multimodal, hubs, airport hubs, innovation