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Towards Impact Design for Public Services

Format: Papers, RSD8, Topic: Socioecological Design

Authors: Philippe Gauthier, Marie D. Martel, Sébastien Proulx & Johanne Broch

We present here an experiment with designing for cultural integration in one of Montréal’s public library. This experiment, conducted from May 2019 to June 2019, aimed at producing a design audit of a particular library and proposing design responses that would be mediated by cultural inclusion impact indicators. To assess the contribution of design to the taming of local cultural issues we elaborated an enriched version of the Canadian Urban Library Council’s Social Inclusion Audit and Toolkit. The difficulties experimented with our research through design strategy shed light on some of the organizational conditions that should be carefully dealt with when designing for public services innovation..

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Citation Data

Author(s): OCTOBER 2019
Year:
Title: Towards Impact Design for Public Services
Published in: Proceedings of Relating Systems Thinking and Design
Volume:
Article No.:
URL: https://rsdsymposium.org/
Host:
Location:
Symposium Dates:
First published: 4 October 2019
Last update:
Publisher Identification:

Copyright Information

Proceedings of Relating Systems Thinking and Design (ISSN 2371-8404) are published annually by the Systemic Design Association, a non-profit scholarly association leading the research and practice of design for complex systems: 3803 Tønsberg, Norway (922 275 696).

Attribution

Open Access article published under the CC-BY-NC-ND 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested citation format (APA)

Author(s). (20##). Article title. Proceedings of Relating Systems Thinking and Design, RSD##. Article ##. rsdsymposium.org/LINK

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Proceedings of Relating Systems Thinking and Design are published online and include the contributions for each format.

Papers and presentations are entered into a single-blind peer-review process, meaning reviewers see the authors’ names but not vice versa. Reviewers consider the quality of the proposed contribution and whether it addresses topics of interest or raises relevant issues in systemic design. The review process provides feedback and possible suggestions for modifications.

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Editor: Cheryl May
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Ben Sweeting

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In 2022, the Systemic Design Association adopted the scholar's spiral—a cyclic non-hierarchical approach to advance scholarship—and in 2023, launched Contexts—The Systemic Design Journal. Together, the RSD symposia and Contexts support the vital emergence of supportive opportunities for scholars and practitioners to publish work in the interdisciplinary field of systemic design.

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