Towards Impact Design for Public Services

Authors: Philippe Gauthier, Marie D. Martel, Sébastien Proulx & Johanne Broch

We present here an experiment with designing for cultural integration in one of Montréal’s public library. This experiment, conducted from May 2019 to June 2019, aimed at producing a design audit of a particular library and proposing design responses that would be mediated by cultural inclusion impact indicators. To assess the contribution of design to the taming of local cultural issues we elaborated an enriched version of the Canadian Urban Library Council’s Social Inclusion Audit and Toolkit. The difficulties experimented with our research through design strategy shed light on some of the organizational conditions that should be carefully dealt with when designing for public services innovation..

Posted Oct-2019

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