RSD7 Symposium 2018

Papers

Systems Thinking for Service Design

Format: Papers, RSD7, Topic: Methods & Methodology

Besplemennova Yulia and Tassi Roberta

Service Design has been long discussed as an exemplary case for the application of systems thinking methods as by its human-centred and intangible nature it deals with typical wicked problems. Many service design tools are indeed already built upon similar system diagrams.

However, sometimes exaggeration of human-centred focus undermines the possibilities of envisioning the services that produce not immediate value but a long-term impact. One of the solutions for it could be in the improvement of the traditional tools to expand their horizons and scopes of application and support more systemic design process. In our paper we reflect on the possibility of augmentation of service design tools allowing them to shift the focus from human-centeredness towards becoming more system-oriented. 7e illustrate the benefits of their application with the case-studies from our design practice.

KEYWORD: systems thinking, design thinking, service design, service design tools, more than
human-centered design

Citation Data

Author(s): Besplemennova Yulia and Tassi Roberta
Year:
Title: Systems Thinking for Service Design
Published in: Proceedings of Relating Systems Thinking and Design
Volume:
Article No.:
URL: https://rsdsymposium.org/
Host:
Location:
Symposium Dates:
First published: 2 October 2018
Last update:
Publisher Identification:

Copyright Information

Proceedings of Relating Systems Thinking and Design (ISSN 2371-8404) are published annually by the Systemic Design Association, a non-profit scholarly association leading the research and practice of design for complex systems: 3803 Tønsberg, Norway (922 275 696).

Attribution

Open Access article published under the CC-BY-NC-ND 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested citation format (APA)

Author(s). (20##). Article title. Proceedings of Relating Systems Thinking and Design, RSD##. Article ##. rsdsymposium.org/LINK

Publishing with RSD

Proceedings of Relating Systems Thinking and Design are published online and include the contributions for each format.

Papers and presentations are entered into a single-blind peer-review process, meaning reviewers see the authors’ names but not vice versa. Reviewers consider the quality of the proposed contribution and whether it addresses topics of interest or raises relevant issues in systemic design. The review process provides feedback and possible suggestions for modifications.

The Organising Committee reviews and assesses workshops and systems maps & exhibits with input from reviewers and the Programme Committee.

Editor: Cheryl May
Advisors:
Peter Jones
Ben Sweeting

The Scholars Spiral

In 2022, the Systemic Design Association adopted the scholars spiral—a cyclic non-hierarchical approach to advance scholarship—and in 2023, launched Contexts—The Systemic Design Journal. Together, the RSD symposia and Contexts support the vital emergence of supportive opportunities for scholars and practitioners to publish work in the interdisciplinary field of systemic design.

The Systemic Design Association's membership ethos is to co-create the socialization and support for all members to contribute their work, find feedback and collaboration where needed, and pursue their pathways toward research and practice outcomes that naturally build a vital design field for the future.

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