RSD7 Symposium 2018

Papers

Holistic Outcome-Based Approach towards Sustainable Design Healthcare: Aligning the system purpose through system visualisation

Format: Papers, RSD7, Topic: Health & Well-being

Cecilia Landa-Avila, Gyuchan Thomas Jun, Rebecca Cain, and Carolina Escobar-Tello

Various stakeholders in complex healthcare systems often prioritise and pursue different purposes, values and outcomes. Understanding/sharing/negotiating the trade-offs between them is a critical action in the development and design of complex healthcare systems. Some approaches like work domain analysis or soft systems methodology attempted to map the complex interactions, but it remains unclear how those maps and visualisations are in line with how people conceptualise in practice. This study aims to explore how designers visualise complex system interactions using healthcare outcomes to define the purpose. A workshop was conducted with 23 designers to generate outcome-based visualisations. The results indicate that designers conceptualise the purpose of the healthcare systems in different ways. Complexity was expressed through organic circles and messy arrows. However, support elements are needed to conduct open visualisations. These results may play a role in developing a visualisation-based method to address the complexity of purpose definition in healthcare.

KEYWORDS: systems thinking, system visualisation, healthcare outcomes, boundary object, design method

Citation Data

Author(s): Cecilia Landa-Avila, Gyuchan Thomas Jun, Rebecca Cain, and Carolina Escobar-Tello
Year:
Title: Holistic Outcome-Based Approach towards Sustainable Design Healthcare: Aligning the system purpose through system visualisation
Published in: Proceedings of Relating Systems Thinking and Design
Volume:
Article No.:
URL: https://rsdsymposium.org/sustainable-design-healthcare
Host: Politecnico di Torino
Location: Turin, ITA
Symposium Dates: October 24–26, 2018
First published: 2 October 2018
Last update:
Publisher Identification: ISSN 2371-8404

Copyright Information

Proceedings of Relating Systems Thinking and Design (ISSN 2371-8404) are published annually by the Systemic Design Association, a non-profit scholarly association leading the research and practice of design for complex systems: 3803 Tønsberg, Norway (922 275 696).

Attribution

Open Access article published under the CC-BY-NC-ND 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested citation format (APA)

Author(s). (20##). Article title. Proceedings of Relating Systems Thinking and Design, RSD##. Article ##. rsdsymposium.org/LINK

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Proceedings of Relating Systems Thinking and Design are published online and include the contributions for each format.

Papers and presentations are entered into a single-blind peer-review process, meaning reviewers see the authors’ names but not vice versa. Reviewers consider the quality of the proposed contribution and whether it addresses topics of interest or raises relevant issues in systemic design. The review process provides feedback and possible suggestions for modifications.

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Editor: Cheryl May
Advisors:
Peter Jones
Ben Sweeting

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