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Intervention Points for Including End Users’ Feedback in Road Safety Design

Format: Workshops, RSD12, RSD12 Workshops, RSD12-ONLINE: Entanglements of interest, Topic: Cases & Practice, Topic: Sociotechnical Systems

Orla Fahey

The current road safety design takes little input from end users, such as pedestrians, and takes a top-down approach to safety designs and interventions.  The impacts of designs are rarely considered unless a fatal accident occurs or when the public exerts pressure to change the physical design to make it safer.  The emotional and social impacts experienced by users are absent from the safety design system and could be explored as a way of feeding back to safety designers ways to intervene in each part of the design process to enrich ways of co-designing and making the public space safer.

This workshop is for stakeholders—road safety designers, engineers, policy advisors, and end users who are impacted by these designs but have little input into the design process. The objective is to reveal the varied stakeholder approach used to create a solution by using co-design tools to create an understanding between the groups and consider alternative ways that feedback could be included in each phase of safety design. Taking a boundary object to establish “a shared syntax or language” (Carlile, 2002) between stakeholder groups where different communities can share their knowledge and know-how forms the basis for co-designing solutions that have parallels with road safety.

KEYWORDS: feedback, e-scooters, boundary object, co-design, stakeholders




Citation Data

Author(s): Orla Fahey
Year: 2023
Title: Intervention Points for Including End Users’ Feedback in Road Safety Design
Published in: Proceedings of Relating Systems Thinking and Design
Volume: RSD12
Article No.: pre-release
Host: Georgetown University
Location: ONLINE
Symposium Dates: October 6–20, 2023
First published: 3 July 2023
Last update: no update
Publisher Identification: ISSN 2371-8404
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