Select Page


Repair = care:system stories from Norway and Ghana

Format: Papers, RSD7, Topic: Socioecological Design

Authors: Van der Velden Maja, Geirbo Hanne Cecilie

Design for reparability
System stories
System mapping

Sustainable production and consumption is one of the seventeen Sustai- nable Development Goals (SDGs) (United Nations, 2015). The mobile phone is an important example of unsustainable production and consumption. There are widespread social and environmental impacts in its life cycle (van der Velden & Taylor, 2017) and the production and consumption of mobile pho- nes continues to increase, also in countries with a highly saturated market. In 2017, 1.47 billion mobile phone units were shipped worldwide and that number is expected to reach 1.7 billion units in 2020 (Statista, 2018).

Repair is one of the activities that disrupt the unsustainable consumption of mobile phones. Repair extends the lifespan of a product, which slows down unsustainable product life cycles. Through stories of the repair of mobile phones, from Norway and Ghana, we are able draw a global system of mo- bile phone production and consumption, which can offer insight for a more sustainable mobile phone life cycle.

The number of places where one can repair shoes, clothes, electronics, etc., after the warranty period has expired, has decreased dramatically in high- income countries such as Norway. Also when one brings a faulty item back during the warranty period, the item is most often not repaired, but replaced. As a result of increased awareness of the impact of unsustainable consumption, several community-based repair initiatives have spring up in high-income countries, such as the Restart Project in the UK (The Restart Project, 2018) and Repair Café in the Netherlands (Repair Café, 2018), both with affiliates around the world. The Restart project focuses on the repair of electronics. Restarters Norway, which is one of their affiliates, organises so-called repair parties for electronics (Restarters Norway, 2018). Repair Cafés offer all kinds of repairs, based on the availability of skills among their volunteers. Electronics, bicycles, and clothes are some of the most popular items.

Community repair is based on voluntary participation of repairers, who come together in a local setting, such as a community centre or library, to repair whatever people bring in. The meetings are organised by and for the local community. Community repair is often motivated by sustainable con- sumption or the unavailability or unaffordability of formal repair, but also the culture and joy of repair plays a central role.

In low-income countries, repair has always been an important household activity as well as economic activity. Our fieldwork on informal mobile pho- ne repair in Ghana shows that repair is a collective activity; colleagues, ma- ster repairers, and apprentices work together, sharing tools and expertise.

Rather than comparing informal repair activities in Norway and Ghana, we propose to tell system stories of mobile phone repair in both countries. Sy- stem stories have the capacity to shift the focus from parts of the system to the whole system (Stroh, 2015). They are part of what Ison calls a systemic inquiry, “a particular means of facilitating movement towards social lear- ning (understood as concerted action by multiple stakeholders in situations of complexity and uncertainty)” (2010, p. 244).

We understand repair as a “doings of care” (de la Bellacasa, 2011). Our repair stories focus on the material aspects of the mobile phone. We follow the mo- bile phones and its spare parts to the places where they are repaired and we focus on the repair process itself, by looking at the tools and resources (manuals, spare parts) used for repair. Using system mapping (Stroh, 2015), we can draw global flows of materials as well as the structures that regulate these flows, such as national, EU, and international regulation, and consu- mer practices.

System stories and system mapping are important tools in addressing com- plex problems, such as those of addressed by the SDGs. By focusing on re- pair, an activity disrupting the business as usual of unsustainable cycles of production and consumption, we are able to shift the focus towards the system as whole. By mapping global flows of materials, we are able to iden- tify what is “systemically desirable” (P. B. Checkland, 1999; P. Checkland & Winter, 2006) in terms of possible actions that will strengthen repair as an intervention in unsustainable production and consumption. We identify product design for reparability, the free and affordable availability of quali- ty spare parts, and zero value-added taxes on repair and spare parts as desi- rable actions for caring about mobile phones and other things.


Checkland, P. B. (1999). Soft Systems Methodology: A 30 Year Retrospective. Chichester, UK: Wiley.

Checkland, P., & Winter, M. (2006). Process and content: two ways of using SSM. Journal of the Operational Research Society, 57(12), 1435–1441. jors.2602118

De la Bellacasa, M. P. (2011). Matters of care in technoscience: Assembling neglected thin- gs. Social Studies of Science, 41(1), 85–106.

Ison, R. (2010). Systemic Inquiry. In Systems Practice: How to Act in a Climate-Change World (pp. 243–265). Springer London. 125-7_10

Repair Café. (2018). Repair Café. Retrieved from Restarters Norway. (2018). Restarters Oslo. Retrieved from

Statista. (2018). Global smartphone shipments market forecast 2010-2021 | Statistic.

Retrieved 30 March 2018, from tphone-shipments- forecast/

Stroh, D. P. (2015). Systems Thinking For Social Change: A Practical Guide to Solving Com- plex Problems, Avoiding Unintended Consequences, and Achieving Lasting Results. Chel- sea Green Publishing.

The Restart Project. (2018). The Restart Project. Retrieved from http://therestartproject. org

United Nations. (2015). SDGs – Sustainable Development Knowledge Platform. Retrieved 10 April 2017, from mentgoals

van der Velden, M., & Taylor, M. B. (2017). Sustainability Hotspots Analysis of the Mobile Phone Lifecycle (p. 82). Oslo: University of Oslo.




Citation Data

Author(s): OCTOBER 2018
Title: Repair = care:system stories from Norway and Ghana
Published in: Proceedings of Relating Systems Thinking and Design
Article No.:
Symposium Dates:
First published: 2 October 2018
Last update:
Publisher Identification: