Integrating Speculative and Systemic Approaches into Service Design -10


To support service innovation that embeds future and systemic issues

Zijun Lin and Beatrice Villari

Humans live in multiple social service systems. These social service systems are composed of multiple levels of services and service systems. Influenced by various systemic factors and system interconnections, designers face more complex systemic and uncertain future challenges when dealing with these service issues. Therefore, to better deal with the systemic and future issues embedded in services, this paper explores the relationships between systemic and speculative approaches and service design; and also discusses how designers need to evolve their design capabilities to better adapt to complex systemic and uncertain future challenges.

This paper proposes the synthesis that systemic and speculative approaches, with their characteristics of systemic thinking, long-term perspective, and critical/reflective thinking, can cut into the service design process and help service designers to deal with more systemic and future-related problems through the application of relevant thinking and methods. Through literature review, the paper clarifies the relationships and possibilities between speculative and systemic approaches and service design, identifying shared concerns, complementary contributions, and gaps that need to be considered. Then proposes an extension of systemic design and the speculative approach into the service design process. Through interviews with five design schools’ service design program leaders and comparing the programs, the paper also proposes five design capabilities that service designers should evolve further.

Keywords: service design, systemic design, speculative approach, approach integration

Pre-proceedings drafts are available for RSD11 participants to review. The corresponding paper number is at the end of the title. The papers have been peer-reviewed, and the authors have made revisions. Following RSD11, authors will have a final period to revise their work from the feedback received at RSD before the proceedings are formally published.

Posted September 2022 content is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested Citation Format (APA)

Author(s) (20XX). Article title. Proceedings of Relating Systems Thinking and Design (RSDX) Symposium.