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Integrating Systemic Design and Behavioral Science to Address Public Sector Challenges from Within

Format: Papers, RSD7, Topic: Policy & Governance

Teresa Bellefontaine and Monica Soliman

Many current public sector challenges are characterized by layers of complexity; to address them, no single discipline or approach would be sufficient. Systemic design -the marriage of systems thinking and design thinking- has been identified as one promising avenue for tackling complexity. In the case of complex societal issues where human behaviour is at the core, we propose leveraging behavioural science within a systemic design framework. This paper outlines a case study of a systemic design project undertaken by Employment and Social Development Canada on an education savings incentive called the Canada Learning Bond. The project explored decision-making and
perceptions of education, savings, and finances among families living on low incomes, and it demonstrates the practical application and value of systemic design and behavioural science in a public sector context.

Keywords: education, public policy, behavioural science, design thinking, systemic design

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Citation Data

Author(s): Teresa Bellefontaine and Monica Soliman
Year:
Title: Integrating Systemic Design and Behavioral Science to Address Public Sector Challenges from Within
Published in: Proceedings of Relating Systems Thinking and Design
Volume:
Article No.:
URL: https://rsdsymposium.org/
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Symposium Dates:
First published: 2 October 2018
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