As Digital Services Expert, Design & Research, United States Digital Service, Allison Abbott works at the forefront of the public sector movement to build better government services through design and technology. She is a design strategist with a foundation in psychology and communications. She draws on a deep curiosity about people—why they tick the way they do, what patterns bubble up in behaviour and attitudes, and how we can be ever-better at meeting society’s needs. Allison works at the intersection of science and art, honouring the messiness of the human experience and using it as inspiration for meaningful, impactful design. She has a knack for building customer empathy and an eye for uncovering patterns from qualitative research. Her experience ranges from social psychology research in an academic setting to engineering social impact to fintech innovation. Allison has been a two-time speaker at SXSW and has also given lectures on design and research at Harvard University, MIT, Cornell University, and Google EMEA’s UX Conference.
PART 1 & 2