Human-Centring a Mental Health Service System

Format: Papers, RSD3, Topic: Policy & Governance

Authors: Karen Oikonen, Adam Starkman, Peter Jones and Andrea Yip

A university-based research team completed a service design research study for the OCAD University Health and Wellness Centre, developing a service concept, student-centred journey, and a system map to illustrate solutions and recommendations for extending the service concept broadly across post-secondary campuses. The research identified both extremely local solution states for improving student awareness and experience of mental health, and discovered broadly systemic factors applicable across all campuses. Systemic problems included the student negotiation of major life transitions while resolving uncertainties and social risks in mental health seeking and the recruitment of social and clinical services in the maintenance of resiliency. Service and system maps will be presented to illustrate the student pre-service mental health journey and system-level solutions proposed for post-secondary education.

Presentation & paper

Citation Data

Author(s): OCTOBER 2014
Title: Human-Centring a Mental Health Service System
Published in: Proceedings of Relating Systems Thinking and Design
Article No.:
Symposium Dates:
First published: 28 September 2014
Last update:
Publisher Identification:

Copyright Information

Proceedings of Relating Systems Thinking and Design (ISSN 2371-8404) are published annually by the Systemic Design Association, a non-profit scholarly association leading the research and practice of design for complex systems: 3803 Tønsberg, Norway (922 275 696).


Open Access article published under the CC-BY-NC-ND 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested citation format (APA)

Author(s). (20##). Article title. Proceedings of Relating Systems Thinking and Design, RSD##. Article ##.

Publishing with RSD

Proceedings of Relating Systems Thinking and Design are published online and include the contributions for each format.

Papers and presentations are entered into a single-blind peer-review process, meaning reviewers see the authors’ names but not vice versa. Reviewers consider the quality of the proposed contribution and whether it addresses topics of interest or raises relevant issues in systemic design. The review process provides feedback and possible suggestions for modifications.

The Organising Committee reviews and assesses workshops and systems maps & exhibits with input from reviewers and the Programme Committee.

Editor: Cheryl May
Peter Jones
Ben Sweeting

The Scholars Spiral

In 2022, the Systemic Design Association adopted the scholars spiral—a cyclic non-hierarchical approach to advance scholarship—and in 2023, launched Contexts—The Systemic Design Journal. Together, the RSD symposia and Contexts support the vital emergence of supportive opportunities for scholars and practitioners to publish work in the interdisciplinary field of systemic design.

The Systemic Design Association's membership ethos is to co-create the socialization and support for all members to contribute their work, find feedback and collaboration where needed, and pursue their pathways toward research and practice outcomes that naturally build a vital design field for the future.


Verified by MonsterInsights