How do we Deliberate about our Health? An investigation into the decision aid as a service system inflection point -64


Michael Arnold Mages and Joli Holmes

Patients’ medical decision-making represents a key inflection point within healthcare systems. To help contextualize this deliberative process, physicians, medical centres, and other researchers produce material decision aids that serve to shape outcomes in the system. This presentation will detail the outcomes of a thematic visual and rhetorical analysis of a corpus of 106 decision aids and, from them, extrapolate 2 models: a model of the complex systems that surround doctor and patient at various points in the medical system, and a model of the doctor-patient conversation, as depicted in the decision aids themselves.

Keywords: systemic design, service systems, decision making, medical services

Pre-proceedings drafts are available for RSD11 participants to review. The corresponding paper number is at the end of the title. The papers have been peer-reviewed, and the authors have made revisions. Following RSD11, authors will have a final period to revise their work from the feedback received at RSD before the proceedings are formally published.

Posted September 2022 content is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested Citation Format (APA)

Author(s) (20XX). Article title. Proceedings of Relating Systems Thinking and Design (RSDX) Symposium.