Michael Arnold Mages and Joli Holmes
Patients’ medical decision-making represents a key inflection point within healthcare systems. To help contextualize this deliberative process, physicians, medical centres, and other researchers produce material decision aids that serve to shape outcomes in the system. This presentation will detail the outcomes of a thematic visual and rhetorical analysis of a corpus of 106 decision aids and, from them, extrapolate 2 models: a model of the complex systems that surround doctor and patient at various points in the medical system, and a model of the doctor-patient conversation, as depicted in the decision aids themselves.
Keywords: systemic design, service systems, decision making, medical services