Designing Service Entanglements: Towards Stakeholder-Centered Perspective in Design

Format: Papers, RSD5, Topic: Sociotechnical Systems

Eunki Chung

Everyday, people chain interactions across multiple mobile computing services into single service experience. For example, when taking a trip, people switch between a number of mobile and online services as they move between here and there. Interestingly, current User-Centered Design and Service Design methods generally ignore the use of other services outside of the single service system being designed. Designers rarely consider entangling the service they are creating with the many other services users may wish to use. This paper provides the current states and challenges of designing for entangled services. My investigation suggests an alternative approach to User-Centered Design; taking Stakeholders-Centered Design perspective to capture values co-produced by services in designing entanglements.

Citation Data

Author(s): OCTOBER 2016
Title: Designing Service Entanglements: Towards Stakeholder-Centered Perspective in Design
Published in: Proceedings of Relating Systems Thinking and Design
Article No.:
Symposium Dates:
First published: 20 September 2016
Last update:
Publisher Identification:

Copyright Information

Proceedings of Relating Systems Thinking and Design (ISSN 2371-8404) are published annually by the Systemic Design Association, a non-profit scholarly association leading the research and practice of design for complex systems: 3803 Tønsberg, Norway (922 275 696).


Open Access article published under the CC-BY-NC-ND 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.

Suggested citation format (APA)

Author(s). (20##). Article title. Proceedings of Relating Systems Thinking and Design, RSD##. Article ##.

Publishing with RSD

Proceedings of Relating Systems Thinking and Design are published online and include the contributions for each format.

Papers and presentations are entered into a single-blind peer-review process, meaning reviewers see the authors’ names but not vice versa. Reviewers consider the quality of the proposed contribution and whether it addresses topics of interest or raises relevant issues in systemic design. The review process provides feedback and possible suggestions for modifications.

The Organising Committee reviews and assesses workshops and systems maps & exhibits with input from reviewers and the Programme Committee.

Editor: Cheryl May
Peter Jones
Ben Sweeting

The Scholars Spiral

In 2022, the Systemic Design Association adopted the scholars spiral—a cyclic non-hierarchical approach to advance scholarship—and in 2023, launched Contexts—The Systemic Design Journal. Together, the RSD symposia and Contexts support the vital emergence of supportive opportunities for scholars and practitioners to publish work in the interdisciplinary field of systemic design.

The Systemic Design Association's membership ethos is to co-create the socialization and support for all members to contribute their work, find feedback and collaboration where needed, and pursue their pathways toward research and practice outcomes that naturally build a vital design field for the future.


Verified by MonsterInsights