Designing Service Entanglements: Towards Stakeholder-Centered Perspective in Design

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Eunki Chung

Everyday, people chain interactions across multiple mobile computing services into single service experience. For example, when taking a trip, people switch between a number of mobile and online services as they move between here and there. Interestingly, current User-Centered Design and Service Design methods generally ignore the use of other services outside of the single service system being designed. Designers rarely consider entangling the service they are creating with the many other services users may wish to use. This paper provides the current states and challenges of designing for entangled services. My investigation suggests an alternative approach to User-Centered Design; taking Stakeholders-Centered Design perspective to capture values co-produced by services in designing entanglements.

Posted Sep-2016

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Author(s) (20XX). Article title. In Proceedings of Relating Systems Thinking and Design (RSDX) 20XX Symposium. City, Country, Month X-X, 20XX.

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