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Case Study: Designing Difficult Community Conversations for Multiple Stakeholders

Format: Papers, RSD8, RSD8 Papers, Topic: Cases & Practice, Topic: Policy & Governance

Michael Arnold Mages

This paper will detail the design and development of a series of nine community conversation events discussing three different issues, that were designed and conducted by the author, in cooperation with the Pittsburgh public television channel WQED. These events centered on the topics of Guns, Poverty, and Equity/Opportunity each in turn. Each topic encompassed preliminary research, planning conversations with community stakeholders, public conversations regarding the matter of concern, and televised conversations with experts and a studio audience.

This paper discusses the underlying structural design of those conversations in relation to Björgvinsson’s (infrastructuring) participatory design practices. The underlying claim of the argument presented is that a designer convening a network of stakeholders to design and conduct a community conversation is working towards outcomes at several levels: the level of the stakeholder network, the level of the individual participants’ experience, and the level of infrastructuring within the broader community. The paper takes up each of these levels of interaction through the lens of Gastil, Knobloch and Kelley’s (2012) evaluation of participatory processes.

Citation (APA 7)
2019, O. (2019). Case study: designing difficult community conversations for multiple stakeholders. Proceedings of Relating Systems Thinking and Design. https://rsdsymposium.org/designing-difficult-community-conversations-for-multiple-stakeholders/

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Citation Data

Author(s): OCTOBER 2019
Year: 2020
Title: Case Study: Designing Difficult Community Conversations for Multiple Stakeholders
Published in: Proceedings of Relating Systems Thinking and Design
Volume:
Article No.:
Post URL: https://rsdsymposium.org/designing-difficult-community-conversations-for-multiple-stakeholdersdesigning-difficult-community-conversations-for-multiple-stakeholders
Host: IIT Institute of Design
Location: Chicago
Symposium Dates: October 23–28, 2019
First published: 4 October 2019
Updated: 15 May 2026
Publisher Identification: ISSN 2371-8404