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Systemic and Participatory Design Processes in Care Systems

Format: Papers, RSD7, Topic: Health & Well-being

Cristian Campagnaro, Nicolò Di Prima, and Sara Ceraolo

The paper discusses the topic of participatory design processes with a systemic approach as a tool to negotiate, shape and prototype new inclusive models of citizenship and care to benefit marginal groups in society. The topic will be addressed via three case studies from the field experience of our action research through design and anthropology toward social inclusion. Our research approach entails both methodological analysis and transformative actions that have tangible effects on social care systems: marginalised people, caregivers, and services management organizations. The projects move from the stakeholders’ desire for tangible transformations in order to improve the quality of their social services: development of new products, redesign of spaces and housing processes, and the innovation of the service. In order to support and facilitate this “desire for change”, it seems to be preferable to operate according to a systemic design approach and to develop projects based on wide participation and on a multi-stakeholder collaboration in the decision making processes.

Keywords: co-creation, social inclusion, care, co-design, vulnerability

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Citation Data

Author(s): Cristian Campagnaro, Nicolò Di Prima, and Sara Ceraolo
Year:
Title: Systemic and Participatory Design Processes in Care Systems
Published in: Proceedings of Relating Systems Thinking and Design
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URL: https://rsdsymposium.org/
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First published: 2 October 2018
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