Citizens in the Center: a Dialogue Platform for “Smart” Service Development


Author: Ling Ge

Citizens in the Center: a Dialogue Platform for “Smart” Service Development presents the results and research processes of a participatory design research project Smart Citizen Initiative led by RISE Interactive, Stockholm Studio in partnership with Uppsala Municipality, Sweden in 2016. Situated in the context of “smart city”, the Smart Citizen Initiative project sought to ground the development of future “smart” services in the complexities of citizens’ lives and to curate new formats for democratic participation in smart cities. The tangible design artefacts of the project include: 1) Workshop Toolkit Citizens in the Centre; 2) Interactive Timeline: The Evolution of the “Smart” Discourse. The project was led by Brendon Clark with the support of: Ling Ge, Alexander Bratt, Ellen Franzén, Wasim Brikhan, Hayley Ho, Sara Araya. The maps are curated by Ling Ge based on Ellen, Hayley and Ling’s illustrations and Brendon’s input in text. Learn more about the project at:

Posted Oct-2017


RSD proceedings are licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This permits anyone to copy and redistribute the material in any medium or form according to the licence terms.


Author(s) (20XX). Article title. In Proceedings of Relating Systems Thinking and Design (RSDX) 20XX Symposium. City, Country, Month X-X, 20XX.

Creative Commons Licence

Systems Mapping

Birger Sevaldson of the Oslo School of Architecture and Design first introduced the gigamap technique. The gigamap takes an architectural and descriptive approach to complex projects. The technique has been extended to synthesis maps and system design complexity maps.

The synthesis map is used at OCAD University to translate multiple knowledge perspectives and illustrate the dilemmas and challenges within a complex system scenario. System design complexity maps are the outcome of an academic project at the National Institute of Design. They use metaphor and a central theme to make complex issues accessible for sharing and participatory work with multiple stakeholders.

Types of Systemic Relations (Urban Habitat Design) by Birger Sevaldson, RSD5

RSD10 Updates

Join the RSD10 mailing list to stay up-to-date on symposium developments.

Your SDA membership offers additional RSD features.

Thank you for