Yeuk Fan Ng, Brian Ng, Justin Lee, Lim Ther, Tewin Goh, Kok Young Chai, and Tamsin Greulich-Smith
This workshop introduces SystemicStories.AI (SS.AI), an emerging AI-enabled platform designed to support systemic design practice through the structured capture, transformation, and synthesis of lived and professional system narratives. The session positions storytelling not merely as qualitative input, but as a foundational medium for generating systemic representations, insights, and innovation pathways.
Participants engage interactively with SS.AI to experience how fragmented narratives—drawn from healthcare and broader socio-technical systems—can be transformed into multi-level system maps, revealing patterns of misalignment, fragmentation, and latent opportunity. The platform operationalises key principles of systemic design, including boundary critique, interdependency mapping, and multi-level system reasoning (Meadows, 2008; Checkland, 1999).
The workshop adopts a structured progression: from individual or group storytelling, to shared visualisation of system structures, to guided insight extraction, and finally to the co-creation of innovation possibilities. Participants work in small groups using the platform to explore a real or simulated system challenge, enabling them to experience how systemic insights emerge through iterative interaction with both data and visualisation.
This session demonstrates how AI can augment systemic design practice—not by replacing human sensemaking, but by enhancing the ability to see, synthesise, and act across complex systems. It also raises critical questions about the role of computational tools in systemic inquiry, including issues of interpretation, transparency, and governance.
Participants leave with practical exposure to a novel systemic design tool, a deeper understanding of narrative-based system modelling, and new approaches to structuring systemic innovation.
Keywords: systemic visualisation, systemic design, healthcare systems, design atlas, storytelling, AI-enabled systemic insight
FACILITATOR
Ng Yeuk Fan
Public Health Physician
Ng Yeuk Fan graduated with an MBBS from the Faculty of Medicine, National University of Singapore and holds an MPH from the Harvard School of Public Health, United States. He is an accredited specialist in Public Health Medicine by the Singapore Specialist Accreditation Board and the Singapore Medical Council. Yeuk Fan is currently the Director & Head of Corporate Development at Yishun Health, which is a regional population health and hospital system of the National Healthcare Group. As the Director, he is responsible for Health System and Services Planning & Evaluation, Insights & Analytics, Corporate Planning, and Organization Development. Yeuk Fan is also an Associate Professor at the Saw Swee Hock School of Public Health and Duke-NUS Medical School Health Systems & Services Research Program at the National University of Singapore. He is concurrently a Senior Consultant and Core Faculty in the National Preventive Medicine Residency Programme at the National University Health System and a clinical teacher at the Lee Kong Chian School of Medicine at the National Technological University. His academic and research interests include the application of systems thinking, design thinking and complexity thinking in health systems, value-based care, integrated care, population health and health systems transformation.
RELATED
Teo Ken Wah, Hu Yun, Chew Kwee Tiang, Pek Wee Yang, Chua Hong Choon, Matchar David Bruce, & Ng Yeuk Fan. (2023). Health system transformation playbook and unified care model: An integrated design, systems & complexity thinking approach to health system transformation. Frontiers in Health Services, 3. https://doi.org/10.3389/frhs.2023.1157038