Gigamap Exhibition

The exhibition was held onsite at the National Institute for Design.

Co-designing a Pathway through Food Revolution for Social Change

GIGAMAP: Process of ‘individual capacity building’ leading to ‘collective capacities’ in order to contribute to positive social change.

Car-Free City Life

Gigamap: Autonomous public transport systems the then ongoing implementation of a car-free city center policy in Oslo.

Circulating Health Information toward Health Action

Gigamap: How might we help people to learn to manage their cardiovascular risk?

COLreg: The Regenerative Community

Gigamap: Proposes circular economy for a gardening colony including upcycling and the use of tokens.

Design in Indian Army

Gigamap: Design thinking and human-centric approach to broaden the spectrum of design in the Indian Army.

Equation of Craft in India

Gigamap: The craft sector in India through mapping interconnections and multidirectional influences.

Making Waves: Organizational gigamap

Gigamap: The complex web of structures that form part of organizations, and some of the components they may need to operate.

Norwegian Labour & Welfare and Oslo Adult Education

Gigamap: Bridging the gap between people and public services by offering an overview of the whole system.

Obesity Epidemic

Gigamap: Interdependencies, harmful feedback loops, and interventions to break the cycle of obesity.

Obesity in Western Pennsylvania

Gigamap: A visual guide to obesity and design interventions through Meadows’ leverage points.

Norwegian Labour & Welfare and Oslo Adult Education


  1. Michail Kassotakis
  2. Eva Hugenschmidt

People are unable to use, contact or keep up with the public services due to language problems, digital illiteracy, amount of information channels and the complexity of the system. This prevents and discourages people from registering in the system, ask help or have a complete understanding of their obligations and opportunities, thus creating a gap between them and the public system. This gap may enhance negative feelings such as isolation, discomfort and vulnerability, towards the public services, especially for people with additional challenges.

Our purpose was to bridge the gap between people and public services by offering an overview of the whole system. A unique perspective, that can be used by both the people and the public system to communicate, review, build trust and plan the future together.

For this systemic approach, we analyzed the structure and relations of the Norwegian Labour and Welfare Service (NAV), focusing on one of the districts of Oslo municipality (Grorud district) and the Oslo Adult Education Service (VO), emphasizing in the relations these services have with the citizens and other public services. Our goal was to identify areas for co-operation and explore possibilities for developing tools for better communication. Our purpose was, by identifying the problems and gaps of these systems, to highlight areas of intervention and propose concepts for further development.

Reading the map

The NAV and VO structure map is in the middle. NAV system is on the left with all the teams incorporated in the scheme. On the right is VO and in the middle is the refugee system that connects with the municipality. Connections run from one agency to another. Above on a second layer are the citizens, and the different personas. On the citizens’ level, land all the connections they have with the system and all the different channels of communication. Around the structure map we find the online information channels for both agencies (right top corner), NAV internal relational map between departments (left side, in the middle), NAV applications map (left bottom corner), and a mapping of the VO schools in Oslo area (right side). On the left top corner are the necessary instructions.